We continually exceed customer expectations with the highest possible quality products.

Quality Standards

Our quality policy (PDF, 142KB, opens in a new tab) outlines our commitment to exceptional standards, proficiency and technical capability. Our staff strive to exceed customer expectations, delivering the highest achievable quality and service possible. We always deliver what we promise, work together effectively and apply our expertise to innovate and improve, providing customers with valued solutions.

ISO Accreditations

We have biannual system and procedure audits in our manufacturing plants, with all five complying with the International Organization for Standardisation (ISO) 14001:2004. Our Royston site has recently achieved ISO 9001:2015 accreditation and all of our other sites are ISO 9001:2008 certified. Full details of our accreditations can be found for each site on the certificates.

Royston, UK

ISO 9001:2015 certificate (PDF, 716KB, opens in a new tab)
ISO 14001:2015 certificate (PDF, 485KB, opens in a new tab)
ISO/TS 16949:2009 certificate (PDF, 691KB opens in a new tab)
ISO/IEC 17025:2005 certificate (PDF, 22KB, opens in a new tab)

West Whiteland, USA

ISO 9001:2008 certificate (PDF, 2.13MB, opens in a new tab)
ISO 14001:2004 certificate (PDF, 758KB, opens in a new tab)

San Diego, USA

ISO 9001:2008 certificate (PDF, 1.27MB, opens in a new tab)
ISO 14001:2004 certificate (PDF, 1.27MB, opens in a new tab)

San Jose, USA

ISO 9001:2008 certificate (PDF, 1.3MB, opens in a new tab)
ISO 14001:2004 certificate (PDF, 1.27MB, opens in a new tab)

Melbourne, Australia

ISO 9001:2008 certificate (PDF, 108KB, opens in a new tab)
ISO 14001:2004 certificate (PDF, 276KB, opens in a new tab)
ISO/IEC 17025:2005 certificate (PDF, 325KB, opens in a new tab)

Awards

We have been recognised for our research for the greater good of the jewellery industry through the 2012 Collaborative Research Award from the Sante Fe Symposium on Jewellery Manufacturing Technology. We are also a member of British Glass, demonstrating our exceptional capabilities in this field.